This website is operated by Eid Decorations Ltd. We are committed to protecting your privacy and our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
Along with our cookies policy, this privacy policy explains how we use and store any information we collect about you.
Please note that this privacy policy only applies to our website and if you have followed a third-party link through our website and supplied them with personal information you will be subject to the privacy policies of those websites.
What personal data do we collect?
The only personal information collected and stored by Eid Decorations Ltd is information you volunteer whilst using our services. We will collect information about you when you open an account, register with our website or place an order for our products.
The following information will be collected about you so that we can process your order correctly and contact you accordingly:
- Name
- Postal and email address
- Telephone number
With the use of cookies, we may also obtain information about your usage of this website.
Eid Decorations Ltd does not store customer login passwords, however, if your password needs replacing, please click on forget password and submit the form. You will receive an email with a new password which can be changed upon logging in. If you are unable to reset your password, please contact us and we will send you a link to create a new one. You are provided with this password to keep your account secure, please do not share this access with any third party. You can amend any details within your account by logging in at any time.
The legal basis for collecting personal data
The GDPR requires us to have a legal basis for collecting and using your data. The legal basis that we rely on in each case is one of the following:
- You have given us your consent to process your personal data (consent);
- Processing your personal data is necessary for us to fulfil a contract entered into with you, or is necessary for us to do things (at your request) before us entering into a contract; or
- We have a legitimate organisational interest where we use your personal data in a way that you would reasonably expect, and which has a minimal impact on your privacy (legitimate interests).
The purpose of collecting personal data
The purposes for which we collect and use your personal data are as follows.
In each case we have confirmed which legal basis we rely on:
- To provide you with information about our products in response to your enquiry (contract);
- To provide you with the products you have ordered and to invoice you (contract);
- To provide the delivery and courier service to fulfil your order (contract);
- To provide you with information about our other products that are similar to those you have already purchased or enquired about (legitimate interests);
- To provide you with a more personalised service when you visit our website (legitimate interests);
- For assessment and analysis; for example, customer and product analysis purposes. These enable us to review, develop and improve our service to you as well as notify you of any changes (legitimate interests);
- For direct marketing by email where you can opt-out at any time (consent);
- To administer our website and for internal operations; including troubleshooting, data analysis, testing, research, statistical and survey purposes (legitimate interests);
- As part of our efforts to ensure that our website is kept safe and secure (legitimate interests); or
- To enable us to use cookies (consent).
We only store the information for a limited period to respond to your query or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some information for a longer period to meet our legal obligations.
We will not sell, distribute or lease your personal information to third parties. The only instance where user information will be disclosed is to comply with any applicable law, regulation or legal process.
How we secure your data
We take the security of your personal data very seriously and ensure that all physical and technological security measures are in place to keep them safe. Your personal information is restricted to designated staff that only require it to do their job. We never disclose your details to anyone outside of Eid Decorations Ltd.
When you join our mailing list or buy online with Eid Decorations Ltd you will be asked to submit some personal details. All of the customer data held at Eid Decorations Ltd is stored in accordance with the Data Protection Act.
We do not store credit card details nor do we share customer details with any 3rd parties.
You will be allowed to opt-in to receiving email or postal newsletters and reserve the right not to do so. At Eid Decorations Ltd, we do not share our customer lists or any other data with any third party.
To improve your experience when shopping on our website we use cookies. To find out more about how we use cookies, please read our cookie policy.
Payment processing & protection
At Eid Decorations, we are 100% committed to your payment protection and online safety. Therefore we operate using PayPal, Stripe, ClearPay, Google Pay and Apple Pay as payment methods. All information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your payment information (i.e card details) is not stored by Us; your payment is processed by PayPal and Stripe and therefore does not reach us.
Your Rights
Under the UK’s Data Protection Act 1998 and EU General Data Protection Regulation 2016/679 (GDPR) you have several rights you can exercise over your data.
You have the following rights in connection with your personal data:
- To withdraw your consent at any time.
- To object to us processing your personal data for direct marketing purposes.
- To obtain a copy of your personal data which we hold about you.
The right in certain circumstances to:
- Have your personal data erased
- Restrict the processing of your personal data
- Object to the processing of your personal data
- Have your personal data transferred to a third-party
When we no longer need to keep your personal data, we undertake to delete it and dispose of it securely.
If you have any questions about your personal information, please email or write to us, details of which can be found on the Contact Us page.
Changes to our Privacy Policy
We regularly review our privacy policy and if there are any changes we will post those changes on this page to always keep you aware of what is collected and how it is used. Eid